Frequenty Asked Questions

Is there a cost associated with a booking?

No, there is no cost. It is free. Booking direct (best price guaranteed) with a holiday property is encouraged.

Why do you request my credit/debit card details during booking?

In some cases, a credit/debit card is only required to guarantee the booking. If you wish to cancel a reservation, you need to follow the procedure as indicated on the confirmation email received and no charges will be made to your credit/debit card. The holiday property may charge all or part of the cost of the stay to your credit/debit card in the case of a no-show or your failure to cancel within the deadline specified in the cancellation policy.

Does the option of bank transfer exist?

Yes. Some holiday properties allow for a bank transfer.

How are the data of my credit/debit card encrypted?

The credit card details (name, card number and expiry date) are collected by Auric Systems ( AuricVault (as part of Auric Systems) provides a safe and secure off-site PCI compliant storage service for credit card account numbers. In some cases, the data may transit through the payment gateway Stripe ( and be stored in encrypted form on behalf of Quovai until either check-in or no-show. This could happen if a holiday property opts for pre-authorisation in order to verify the validity of the credit card. The data of the credit card (number, expiry date and CVV) do not transit the Quovai servers, but are transmitted directly by the user (guest), via a secure channel, to the payment gateway and secure storage systems used.

How do I know if my booking was successful?

After completing your booking, you will receive a confirmation on screen and by email of your booking with the holiday property. The email will contain a link and a unique PIN to enable you to cancel your booking, if the case should arise. If you do not receive a confirmation email within a couple of minutes, please check your spam/junk folder. If the email is not lodged there, please contact us at

Will I be penalised for a no-show?

In case of a no-show or if you forget to cancel a reservation in line with the holiday property's cancellation policy, all or part of the cost of the stay may be charged to your credit/debit card by the holiday property. It is very important to carefully read the holiday property's cancellation policy before completing your booking.

How can I cancel my booking?

At the time of booking, you will receive an email confirmation containing a link to cancel your booking and a unique PIN. By clicking on this link and inserting your PIN, you can cancel your booking. If you encounter problems, please send an email to

What happens if I need to interrupt my stay?

If you need to interrupt your stay, unless otherwise specified by the holiday property, you will not be reimbursed the remaining cost of your stay. The holiday property will make every effort to address any issues that you may have and will do everything in its power to make your stay comfortable.

Can I expect an email reminder from you about my reservation a few days before my arrival?

An e-mail reminder will be sent to you one week before the beginning of your stay. This reminder is a courtesy service provided by Quovai. Failure to send a reminder does not relieve you of your responsibility to keep track of your booking and cancellation date in the event that you should decide to cancel your booking.

Is the price shown all-inclusive?

The price shown is all-inclusive of the room(s) and any other services listed by the holiday property except for the obligatory property tax (tassa di soggiorno). This tax is a local tax that is applied to guests staying in a holiday property.