Updated October 2019
A cookie is a small file typically of letters and numbers that is stored by a website on your computer/mobile device. Each cookie is unique to your web browser. There are many different types of cookies. Click here for more information.
We may send a cookie to your hard drive or to your mobile device, which is used to collect system-related information (e.g. type of Internet browser and operating system you use, the website that has taken you to our website, the duration of your page views, the paths followed by you through our website and your IP address) and information when you as a registered user access the private part of our website. All of this information is anonymous so it cannot be used to identify you personally.
Details of the cookies we presently make use of can be seen in the table below.
|These cookies are essential to make our website work correctly: keeps you logged in and customises content based on previous actions.
|Google Analytics including Google AdWords conversion tracking||
_gid _ga _gat
|These cookies are used to collect information about how you use our site. We use the information for analytics purposes and to help us to improve our service to you as this information can be used in the future to improve our site content. Click link: http://www.google.com/analytics/features/ for an overview of Google Analytics. To opt out of being tracked by Google Analytics, access this link: https://tools.google.com/dlpage/gaoptout|
|Widgets from social networks||Facebook social graph, Twitter badge and button and TripAdvisor widget||
These cookies are used to add Facebook, Twitter and TripAdvisor widgets to our website in order to facilitate social media integration. The TripAdvisor widget allows users to read reviews of the properties shown on our website. Further information can be found here:
|Zendesk Live Chat||
The live chat widget sets the following cookies: _zclid stores the Zendesk Live Chat ID used to identify a device across visits and also across a single chat session. _zprivacy stores the user's preference to disable Live Chat and cease using cookies. The _zprivacy cookie is stored across visits. Further information can be found at: https://www.zendesk.com/company/customers-partners/#cookie-policy
You can remove cookies from your hard drive or your mobile device at any time by choosing disable cookies in your Internet browser settings (refer to your browser's Help function).
It is important to realise that you may lose some features and functionalities of our website by doing so. Please note that disabling cookies altogether will prevent you from accessing the private part of the website. For more information see:
If you are unable to make a query in writing, please ring us at +39-02-87198048.